Returns & Exchanges

RETURNS

 

All discount items are final Sale.

Meaning any item more than 20% off is final sale.

 

We do our very best to provide quality clothing you will love. We want our customers to be completely happy with their purchase. If you are not completely satisfied with your order, please contact us 14 days of receiving your merchandise and we will be happy to find a solution. We will replace, mend or return for a full refund.

Please return all items in new condition, used or damaged within 14 days with a recommended tracking #.

Unfortunately, we cannot refund shipping and handling fees and customer is responsible for re-shipping fees.

All sale items are final and non-refundable.

Please note, custom orders are non-refundable as they are cut and made specifically for you.

To initiate your return send us an email with a tracking # and we will send you a return shipping label and any other return instructions through email. Thank you!

 

qittiecreation@gmail.com

 

750 Sunland Park Dr

 El Paso, TX 79912

EXCHANGES

 

Our customers are very important to us and we want you to be completely satisfied.

 

Please also note that, although every effort is made to photograph our items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual color of the merchandise.

 

If you are interested in exchanging you items please contact us and we are happy to help you with the process.

 

Please return unused merchandise within 14 days with a recommended tracking #.

 

You will be given a full refund in the amount you paid for your merchandise minus shipping costs which we unfortunately cannot refund.